Customer Testimonials
Great customer service and great service work.
Our sales specialist, Tom, was great. He was very knowledgeable, accommodating, personable and worked with us to get us in the right vehicle. I definitely recommend Walser Nissan.
I had to return the next day because there was something unplugged under my dash. The problem is the way I was treated by the service manager. He clearly did not care about inconvenience this caused me and told me sarcastically to have a nice day as I was driving away.
Ben was great, took the time to go over everything about the Frontier. All of the dealer offers and item i never thought of such as warranty and service offered. Ben had everything ready for me before i arrived, was friendly in every way offered drinks and asked if i needed anything while i was there. Ben and Walser Nissan are very stand up people, they make a customer feel important and valued. Both took the time to answer all my question and explained item in great detail. I have already told others to go to Walser Nissan!
I bought the vehicle online and flew from Pittsburgh PA to Minneapolis MN to finalize and drive home the purchased vehicle. The sale person was a young 19-year-old man, Anthony, who was very inexperienced. He was being coached by a seasoned salesman by the name of Frank. I had to correct the young salesman over the phone on the online transactions on several occasions. When I arrived I was disappointed that the young man was not as confident with the process. His interaction with me left me uncomfortable with his lack of knowledge. Sadly, I had to follow up on ... Read More Google - Oct 25, 2026
Had a great experience with Walser Nissan! Antonio was super helpful, friendly, and made the whole process easy. He really takes the time to answer questions and help you find what you’re looking for without making you feel pressured. You can tell he genuinely cares about his customers and wants them to have a good experience. Definitely recommend asking for Antonio if you’re looking for a car!
I had a great experience at Walser Nissan Burnsville! Thank you for all your help and for helping me get my new car. I really appreciate the excellent service and support throughout the process. Highly recommended!
Love the car, but the delivery of it was not good. It was delivered to us dirty and had all sorts of things on it that weren’t removed by the dealership. There were stickers everywhere that don’t come off easily and had to be removed for what felt like hours. They didn’t send the temporary tag along with the car so we haven’t been able to drive it. Also random stickers on the keys too that also were very hard to remove. The car did come fully charged which was nice and for the most part ... Read More Google - Oct 21, 2026
Lied on phone about parts price. Will not be coming back
I had an absolutely fantastic experience at Walser Nissan in Burnsville, and a huge part of that was Ian!
Buying a new vehicle can be stressful, especially when you’re trading in another vehicle, but Ian made the entire process easy, comfortable, and genuinely enjoyable. He was friendly, knowledgeable, patient, and never once made me feel pressured.
What impressed me most was how straightforward and genuine he was. He took the time to answer my questions, listened to what I wanted, and made sure I felt comfortable with every decision. There was never any pressure to purchase things I wasn’... Read More Google - Oct 17, 2026
I was a customer there for over 15 years. I lease at least 4 cars from them. After I returned my last lease and purchased a used car, i was chopped liver to them. I brought that car to their servicing dept and they said , I needed to bring it to walser GMC in Bloomington, because their shop deals with cadillacs better than they do. GMC had my car for a month. They filed multiple claims under my warranty for the exact same things. I finally got my car back but still having the same issues and now more issues. The warranty ... Read More Google - Oct 15, 2026
My wife and I recently turned in our leased Rogue at this location, and we couldn't have been happier with the experience! Ian provided outstanding customer service and made the entire process incredibly easy and stress-free for us. We really appreciated his helpfulness and would recommend this dealership based on our experience with Ian alone!
Eric is great in the service department. Great work by all the people that work there
Went twice to test drive some Nissans and had a nice salesman named Eric. As soon as it went past Eric to discuss pricing with some other guy it got disrespectful. I did not enjoy my experience and after a lot of time and energy invested decided to take my business elsewhere.
Tried 4 times to get some information on a transmission they put it with no response.
Since 2008, our family has leased and purchased a total of 11 vehicles from Walser Nissan Burnsville and every one of them were always routinely serviced by the dealership. All of their service agents have been courteous, helpful, and very knowledgeable. Before any work is done, Walser's mechanics email a narrated video comprehensive analysis of their observations and service recommendations. I wouldn't take our Nissan vehicles anywhere else for service.
Tom R did an excellent job listening to my needs and finding the perfect Pathfinder for me. Sales pressure was low, information and help was high. I highly recommend Walser and Tom R.
Very poor customer service , we had an appointment set up with someone and when we get there we were tell he wasn’t available, someone else come and help and as we were in the middle of the process we were told to come back tomorrow, we were set an appt , the next day they call us and told us we are confirm , when we get there we were told they don’t have anyone to see us . They didn’t even know what car we were interesting even through we have test driving the day before, long story short , ... Read More Google - Oct 5, 2026
Had a great buying experience with Tom!
I knew exactly which car I wanted. I did all the paperwork online (presumably). One would think you could get in and out of the dealership quickly. Nope. I think they have a minimum 90 minute wait, while you get talked into things you don't want or need. But hey, I love my car. It has a rattle already at 2K miles. Trip to the shop. See if I like those folks.
Tom Romig is just the kind of salesman you want - low pressure, knowledgeable, humble, willing to say, “I don’t know, I’ll check”, and we just had an overall pleasant experience. He has redeemed Walser in my opinion.
We had a wonderful car buying experience at Walser Nissan Burnsville. We were purchasing a new vehicle after a tragedy in our lives, and Tom and the entire team at the dealership were incredibly kind and compassionate. Tom helped us find the right vehicle, and the whole process was incredibly easy. Our easiest car buying experience yet!
They gave me what I wanted and more for my trade in to get the new car I wanted. Experience has always been positive. Eric Saewert was great help.
took to long and paid too much, financing rates all over the board, ended up paying for a pulse warranty which is crazy. I bought my last new car from walser, at the next door honda. I tried walser nissan on the kicks and underwhelmed. within 2 days, I had to get gas, take car into shop(oil light came on) and told tires are pretty low tread(3/32), so need new ones before winter. I bought an expensive warranty that I hope provides care when I need it(was about 25% of the cost of car), if not, I will not buy ... Read More DealerRater - Sep 21, 2026
Frank Livingston was very helpful and took the time and care to help us. He also offered to help us with with anything we may need in the future.
Great dealership it is my 5th lease from here. Frank Livingston was great. Would recommend
Called multiple times on a Saturday, 8-29 around 1-2 pm tried different parts of the store and every variation couldn’t even get a hold of an operator or front desk associate. Going elsewhere! I’m pretty shocked there’s not one person on a Saturday. You all just lost a sale because I’m buying today.
Had a good experience while I was there to test drive and ultimately buy the car, however, immediately after driving off the lot, I started having problems.
The used car I purchased did not have a gas cap, which I wasn't made aware of until the check engine light came on after purchase. As it was a Saturday evening, I wasn't able to go back to the dealership for support. When I asked for compensation for my time spent determining the problem and eventual purchase of a new gas cap, I was told they could send me compensation ... Read More DealerRater - Aug 25, 2026
My wife and I enjoyed the experience overall buying our vehicle. The staff were all very friendly and made the process relatively seamless overall. I do give an extra kudos to the sales staff as they were definitely busy the day we came and it never felt that we were neglected or pushed off for other sales that were happening at the same time.
The only two reasons it wasn't a five star rating was due to the fact that negotiations are not a thing there, not the sales peoples fault, but it was a bit sad to hear ... Read More DealerRater - Aug 24, 2026
Not a pleasant process for sure. High pressure to buy unneeded and over priced add ons.
They didn’t even vacuum the vehicle or wash it. I bought it with a completely empty gas tank and my key fob battery was low. If you’re buying an almost new vehicle the least they could do is fill up the gas tank or vacuum out the car.
They were very professional and excellent job. We’ve been there a couple times and they’re always very nice to work with.
Anthony Pitts is the go-to guy.
Let me begin by saying I would rather have a root canal than car shop. I dislike the entire process from overbearing sales people to negotiations ending with the hard sell for all the upgrades. When we arrived at Walser Nissan Burnsville, we had a firm idea of the car, packages and upgrades we wanted, our budget and preferred finance option.
We walked in and stood for a couple minutes while people looked at us while walking by. As we tried to figure out who to approach (we used a side door due to ... Read More DealerRater - Aug 11, 2026
Beware. Ask all the questions you have and write down the answers to those questions, get them in writing. I had a bad experience with turning a lease in and purchasing a new vehicle. The communication was terrible and I got burned. Cost me dearly! I will never deal with them again. So many issues and no help from the manager afterwards. He made me feel like it was my fault for the miscommunication and that I must not have understood. Did nothing to help, but blame. Purchased a brand new vehicle and it's been in the shop 3 times ... Read More Yelp - Aug 10, 2026
Bought a used vehicle. Work was completed by Walser before selling to me. I received the report and worked w/ them to get some other things repaired (for an additional charge). They completed the work, accidentally broke something, took a few extra days but didn't charge me anything for it. They finished the final repair and I've had an overall good experience with this team.
Matho was great at explaining everything. Definitely a keeper. My last vehicle was also a Walser.
I originally left a review, but it appears to have been removed, so I wanted to provide an update after owning the vehicle for one year. This has been, without question, the worst vehicle purchase I've ever made. Most recently, my brake lines failed while I was driving--a serious safety issue. A vehicle should not require major brake system repairs after only one year of ownership, especially if it was properly inspected before being sold. Looking back, it seems the dealership took this vehicle in on trade and put it directly on the lot with little to no reconditioning. ... Read More Yelp - Jul 19, 2026
I originally left a review, but it appears to have been removed, so I wanted to provide an update after owning the vehicle for one year.
This has been, without question, the worst vehicle purchase I’ve ever made. Most recently, my brake lines failed while I was driving—a serious safety issue. A vehicle should not require major brake system repairs after only one year of ownership, especially if it was properly inspected before being sold.
Looking back, it seems the dealership took this vehicle in on trade and put it directly on the lot with little to no ... Read More DealerRater - Jul 19, 2026
I originally left a review, but it appears to have been removed, so I wanted to provide an update after owning the vehicle for one year.
This has been, without question, the worst vehicle purchase I’ve ever made. Most recently, my brake lines failed while I was driving—a serious safety issue. A vehicle should not require major brake system repairs after only one year of ownership, especially if it was properly inspected before being sold.
Looking back, it seems the dealership took this vehicle in on trade and put it directly on the lot with little to no ... Read More Google - Jul 18, 2026
I suppose all dealerships are the same but when asked if they could do a few minor things before purchasing the car they flat out said no to everything....it is a reminder when things are good for the dealership you win, but when things are not good for dealerships, the line outside may be quite short.
Absolutely no help after the sale. Got what they wanted out of us and then we could sit and spin. No call back, no check up, just unbelievable. Will not be returning and will tell others to avoid at all cost
Our salesman, Anthony, was really nice and just a decent person to talk to. The sales pitch worked. We ended up purchasing two additional warranties that may or may not come in handy. The 4 versus 5 star review happens here. When we were there to purchase the vehicle, we asked about the second key. We were told that there wasn't one. This is how we got sold on the Tire and Wheel warranty where you can get one free key replacement per year. About a month later when we wanted to make use of the plan, MAGICALLY, our second key ... Read More DealerRater - Jul 7, 2026
Great communication on available inventory. Found the used car I was looking for at a great price. The sales staff was very transparent about the vehicle, warranty, and financing. The sales person made arrangements for an after hours delivery. My in-laws were so impressed, they bought the same vehicle from Walser
I took my daughter’s 2012 Nissan Altima to have the rear wheel bearing inspected. It turned out to be bad. First, I was pleased that they “squeezed “ me in. I had a problem within three minutes after leaving. The front engine splash guard flew off on highway 35 southbound at 65 MPH. It was startling. I brought it to the dealerships attention. They claimed that they didn’t touch the front of the vehicle at all ( it was the rear wheel bearing after all). I suggested maybe if they lifted the vehicle up and might of damaged it then. I also explained ... Read More Google - Jul 3, 2026
Quick, professional and friendly service. I trust the people who work there. Very pleased indeed!
Quick, professional, and transparent. No complaints. I think it’s the best dealership on earth.
Frank Livingston was an exceptional salesman to deal with, smart, respectful thorough, polite and sincere, very Knowledgeable of the product in discussion. My wife Linda and I were amazed at how Quickly and at what ease the process was completed. Very pleased to be a client .
Excellent experience with Walser Nissan! This was my first new car purchase, and Carter was incredible to work with. I greatly appreciated the transparency and no-shenanigans approach. The price I was quoted is what I paid. Carter was quick to answer any questions I had and really made the process smooth and fun.
Bought a used car that immediately had brake issues, trim taped on, air suspension problems. Was back in service within a week and broke down on the lot after picking up with two bad batteries and a dead alternator. Pushy addons during sales process (service contract, rust proofing, gap insurance) cancelled and got a better deal just calling molar directly. If you red a new Nissan, probably fine. I would not buy a used car here .
They made it easy to buy a car. We didn’t intend to buy a car that day, but Frank, the salesman, walked us through the process and explained everything thoroughly. No pressure, just every question asked was answered without telling us what he thought we wanted to hear. He was sincerely interested in finding us the right car for this stage of our life.
Eric Saewert was such a great person to work with throughout the entire process. He taught me how the truck works, and helped with all the add ons I wanted to put on the truck. Truly a great guy to work with! The service department was very helpful also, and I will be having all of my service work done at Walser Burnsville in the future. Love my Frontier!
Just an oil change, but they always do a thorough check of the car. The status report is always helpful.
Pleased with the services done to my Nissan the past two years, oil change and tire rotation, etc. Keeps my car running.
Ian finkel was very helpful in our car buying process, knowledgeable and understood our needs. Not very pushy to make the deal. Lot of options to choose from on the lot.
Was looking for a fast, but fuel-efficient vehicle and saw a used one for a great price!
Very Happy with Dealership, would go back again and tell others how 5 was treated.
Easy to talk to. Did not feel pressured at all. Explained how things in the car work.
Keeping me informed and trying to get my car fixed and contacted the warranty to get the coverage resolved.
Came in today to test drive a used car. Everything was going great until I said I didn’t want to finance the vehicle. Salesman completely forgot about the passenger door lock not working and that he said he would get it looked at. Instead it became a lecture on why I should save my cash and finance with them. When I was adamant that I wasn’t interested in them pulling my credit, I was told it would be pulled regardless of how I was paying. Interesting because a coworker purchased a vehicle at the same place 2 weeks ago ... Read More Google - Jun 5, 2026
Excellent. Everyone was very friendly and helpful. I loved how they staged the cars to leave when the work was completed.
Excelente servicio excelente servicio excelente atención excelente calidad excelente servicio buen trato buen precio buena comida
Excellent Service! They coordinated and completed an extensive repair issue with an outside warranty provider! Appreciate the effort to get this taken care of!
Was not aware they were a “One Price Dealer” which means their price is the price you pay. Bought a car from there and got hit with a bunch of extra fees. Supposed to have everything fixed but yet the sold me a car with a locked ac compressor. Argued with me about blown speakers in the car. They don’t go by any online pricing. They see what cars have sold for and price them off that price which is usually 2-4k more than any others.
Good attention, nice people, good deal. In overall very satisfied with the attention and effort put by the sales person
Enjoyed every aspect of their process. Information about vehicles was great, would recommend to anyone.
Sold us a 2018 Jeep Wrangler Sahara. They hyped up the vehicle big time. After driving it for a couple weeks, found that the AC compressor does not work. Conveniently sold before we needed to have AC, but now that is going to cost us a lot of money to get fixed. Vehicle was also missing several parts. Rear defroster does not work as the cable came off back window. Driver visor falls out. If Walser wants to reach out and fix these problems I’d be more than happy to change my rating. Problem is is that I live 3.5 hours ... Read More DealerRater - May 25, 2026
Everyone was friendly accommodating, and the service was fast. I even got it video of maintenance done. And a free car wash. Thank you.
Very friendly and service oriented. Everything was fast and efficient. I need five more words.
Excellent service from the sales department. Quickly handled the paperwork, knowledgeable answers to our questions. Thank you!
I was at this service center for an oil change on my vehicle which was completed on time, however I noticed oil leaking from under the vehicle after the oil change. I went back to the service center on this matter and they rechecked the vehicle and told me that it was the old left over oil from the vehicle due to the design of the vehicle which had to be cleaned up and they said they performed the cleanup to make sure no more oil leaks. Trusting this diagnosis I drove the vehicle for another week and ended up ... Read More DealerRater - May 19, 2026
My experience was great. Things went smoothly - I could have asked a few more questions around the warranty items as I ended up removing it after including which definitely impacted my financial fungibility. But, overall, it all went fine.
My experience with Walser and with Beaton was wonderful and I will definitely be back again.
Attentive staff members. Clean facility and nice waiting area. Also send video via email of service work.
Service was great! I did not feel pressured in any way. Found the truck I wanted, and within an hour or so, I was out the door with a new truck.
Good dealership and I will buy from them again whenever I need a new truck
I’ve been coming here for years. I have never had any issues and every single one of the team members is so nice!
I purchased a vehicle June of 2023 2018 Kia Sorento along with a 10 yr/150,000 warranty. First year of purchasing took the vehicle back multiple times. Nothing but problems and received push back. Due to customer service, chose to go to another Kia service center providing better customer service. Still having issues with auto hold almost causing a major accident. When reaching out to Rochester Kia, they provided good customer service. When calling Walsner Nissan of Burnsville, the manager said we can get you in to a new car. That was the most disrespectful answer I could receive after taking my Sorento back ... Read More Google - May 9, 2026
Ben was amazing. He answered all our questions and took the time to bring cars to us because we couldn’t make it to the dealership.
Everyone is very pleasant and very helpful. We had an awesome experience at Walser Nissan, especially with our sales rep, Olivia. She was extremely pleasant and helpful, explained the car and the warranty. We had the under coating and the exterior protective coatings added, also the fabric protection and Olivia explained everything to us so we could get understand what it was all about. We could not have picked a better dealership than Walser Nissan. Thank you all so much for such an awesome experience, especially Olivia. Also the great coffee ☕️! Connie and Michael Affantranger
Great customer service. Anthony Pitts was wonderful to work with. Even after the purchase reached out to see if I had any questions, which I did. This was not a sale and be done with it. Anthony was thorough and a delight to work with.
The dealership is not only clean, but well updated. They seem to have their system down and at the ready
Easy, no hassle sales experience on a vehicle I absolutely love. Had a minor trailer harness issue, so brought it for service. Dug in and found the hidden problem and did a great job of communicating everything with me. They have perfected the process of selling and servicing vehicles.
They do know what to do once I explained the situation. They took care of it!
Muy generosos al querer ayudarnos de una manera eficaz y rápida. Excelente servicio al cliente
Second vehicle in recent past we have bought from Walser. In both cases it was a very easy process and one we walked away with feeling good about our purchase.
Walser Nissan informed me that the water pump failed, is leaking and will cost $3,500 to fix. I took the van for a second opinion to Mobil Auto Rescue and I was told that the water pump is fine. They found that the radiator cap is rusty and is leaking.
Walser Nissan estimated that my van needs $4,500 repairs to replace some components, however they did not tell me that the engine is failed and needs replacement that will cost $10,000. They gave me not complete diagnosis and also they wanted me to pay for not needed job.
I informed that I will ... Read More Google - Apr 16, 2026
Loved Eric! He was super helpful with me and understanding about my first car purchase!
I bought a Nissan Rogue. Took it through the carwash and found out the back window leaked. At first, I was bummed because the warranty didn't cover it, but I talked with one of the managers, Matt, and he said that it would be taken care since I just bought the car about a month before. I took it over to their collision center and they said it would take longer, so they would be happy to bring me back home or to work. And to top it off, they delivered my car to me! Now that is customer ... Read More DealerRater - Apr 6, 2026
I narrowed down my options online. Hunter and Alisha answered all the questions I had when I went to the dealership. They helped me secure a great rate for my car loan and I ended up buying a new Nissan Altima. I highly recommend both of them, they were awesome to work with! It's also nice to know that the great customer service doesn't stop after you make your purchase. Hunter has been in contact with me to see if I had any questions about my new car.
Had a great time hanging out with Nate. What a neat dude. Thanks you for your help.
Willingness to work with us to seek what we wanted in our wish list. Awesome!
Worked with Ben, and he made the entire lease return process super easy, and helped me find a truck that works for my needs!