Customer Testimonials
Bought a slightly used vehicle from them. Very pushy salesman and managers. After purchase noticed a broken fender liner that costs about $150 to replace. Was told too bad. They could order the part if I wanted to purchase from them. This was a $50K vehicle. Will be taking my services elsewhere next time.
Good job helping me lease my new Nisan rogue Thanks to all that helped especially my salesperson
Always a pleasant experience when I go to Burnsville Nissan for service. Extra bonus… They washed my car for me! Love that special attention. Will continue to use Burnsville Nissan for all my Marano needs.
Great first service experience. I will definitely be back for service again soon. Thank you!
Great experience! Sales associate Olivia was excellent! She was Very organized,and knowledgeable about the whole process!
My car broke down and thought it was done for. They found a replacement engine that is about 60,000 miles less than my original one. Turns out to be really good.
I love getting my oil change there right when I get there they start the iol change review everything that they did and then I'm out the door.
Kevin was great. Everything was completed in a timely matter and communication was great. Thanks!
Extremely helpful and quick with addressing my requests. They respond to both emails and calls without any hesitation. I'm looking forward to keep doing business with them.
They amazing customer, which is really good for the business. I love how I’ve been treated and respect.
Great fast service. Updated me as the services was completed. Would 100% recommend. Thank you for great service.
From the start, communications were very good, Sales Rep Ben was very professional and courteous. Used vehicle purchased was clean, in very good condition, and fairly priced. Overall, my purchasing experience at Walser Nissan Burnsville was exactly what I’d expect from any dealership, professional, knowledgeable, one who listens to the customers needs, Walser Nissan excelled in all areas, and was a pleasure doing business with them.
Nice place, quick and easy. I love that they wash the car too! Need to improve on vacuuming if possible, very minor but wasn't done completely. If possible remove the mats, wash the mats if needed, and vacuum throughout. Just an idea. Otherwise great service as usual!
Sales and finance were great. Service ripped my carpet. I went with a perfect backseat carpet, picked up with a giant rip. They claim they did not do it, but it did not rip itself. Of course, no one will come forward to admit they did it. Which does not surprise me. Cause no one wants to get in trouble. But I was super disappointed about it. I have no idea how to fix it myself. Can not find carpet to match. Will not be going back. Again, I did have a good experience with sales and finance. If they ... Read More DealerRater - May 31, 2025
It's a great place. Everyong was so nice. Helpful, respectful, friendly but business like. I highly recommend it
Was told initially that appointment would takena little longer due to needing additional parts, would be done by lunchtime the following day. Wasnt done until about 500pm. Went to pick up and van kept stalling, turns out tech never test drove vehicle and one of the spark plugs repkaced was cracked. Also vehicle was brought in for shaking in front end, even with new front brakes and tires it still shakes severely, but sonce vehicle is a service trick dropping arra Hong a time to drop off again is tough, especially not knowing how long they will need it again ... Read More DealerRater - May 29, 2025
Frank does an excellent job and provides the best customer service. I will always come back for service.
Great salesman, great inventory, great purchase from start to finish. Very happy with my new Kicks
Always a positive and professional visit. Never have a worry with this team. Will continue service here.
The Dealership was sterile and things that they done however, they didn’t have the part to successfully fix the problem
The actual experience was just fine. The hounding about a review afterward, not so much. Enough already.
The service department and Kevin, the service advisor, did a great job! Everything was done in a timely manner
“Tech” damaged my front wheels and lug nuts doing a rotation which was not needed on my new truck. Service manager offered to repair powder coat on the wheels and replace the lug nuts. The lug nuts were replaced with some small random car lug nuts and do not match the originals. This was shown to whom ever was running the department that day. Finally my front wheels were painted with some kind of textured satin clear overspray and are not shiny anymore. This is very irritating. My vehicle was not clean when I picked it up. It was not ... Read More DealerRater - May 25, 2025
This is the fourth review that I have completed. The service was great. But I have spent more time on reviews, including a phone call. Cease, please!!!
I used the Express Service and everything went very smooth. I have always received friendly service.
I haven’t had any problems with them since I have purchased multiple vehicles from them.
Very friendly & knowledgeable. Had a few after calls to see if we had any questions. Olivia very helpful.
Everyone is so helpful and friendly. They are able to answer any and all questions that I ever have.
I was very pleased with my experience at Walser Nissan. I found a great car at a great price
Very friendly. Our salesperson Olivia was great. She had a lot of knowledge about the vehicle we bought. I would recommend her to anyone buying a car.
Great service. Courteous and helpful staff. Reasonable prices. Flexible appointment scheduling. I love this place.
I had a issue with my jeep wrangler istrument cluster.which I purcjased ìn March 2024 from Walser. Alexandria Jeep dealer could notbe fixed. It sat in alexandria for 2 ,months and they said it could not be fixe. Walser Had it fixed on 10 days. The sales manager and sevice manager worked to help me. They were great to. Eork with. Andrew C was the ,mechanic,he did a great job. I was treated very good. I will be back when I need my next car.
Got taken advantage of. Make sure this gets published!! 20+ year customer and will never go back.
I always get great service when I go to Burnsville Nissan. I’ve never felt like they try to take advantage of me being a woman bringing in my car and they are always great at letting me know if something needs to be done right away or can wait. Will definitely continue to use them as my service provider.
The People were friendly and was a smooth process. I would recommend them to families looking to buy a used car.
Not great communication .and no clear solution for questions. I went from low to high level but there is nothing changed.
Helpful and friendly staff did not pressure to purchase. This is my second time purchasing a vehicle from Walser.
Eric was great. No nonsense, first class service. The follow up, attention to detail, and overall experience was a breath of fresh air.
I have purchased several vehicles from Walser Nissan and have had all of them serviced there. Sales and service staff are top-notch and trustworthy.
Low pressure. Low stress. Sales person was great. Gave me all the options and heard what I wanted/needed
I have serviced my car here from the time I bought it, and have always been happy with the service and the people who work here. Thank you to them all.
Excellent, caring service. A mechanic sends you a video of your car while you wait and explains exactly what needs to be done and what they will work on - this is such a help in addition to the service manager's explanations.
Sales person very helpful finding slightly used SUV I wanted. Negotiations for price disappointing as the trade in value was low balled compared to prior estimates, and made the process more stressful. The negotiations were not supposed to be haggling. Although the used car guy moved back up soon after negotiations started.
Love Josh Hernandez! Really great person and does his job well! I would always choose a Walser dealership.
I really liked how everything was handled by the sales consultant from start to finish. Everything was done right in front of me.
I arrived about 25 minutes early, and I was pleased to get in right away. The person I talked to was friendly. Appreciated the car wash.
Reliable with modern, attractive clean facilities.very customer service oriented. Outstanding service department. Convenient Burnsville location.
This place! I actually look forward to appointments because they make it as pain free as possible. It is a great group of people, very knowledgeable and very service-oriented. It's clean. It's comfortable. They work hard to please their customer...service is definitely not dead here!
Great customer service. I’ve been going there for over 20 years. They really strive to have a great customer experience.
Great customer service. Really appreciated Grant‘s help and attention to detail and going the extra mile.
I purchased a Nissan Pathfinder 2017 and I purchased a 2023 Nissan Rogue both cars have been in the shop more than I would care to have the Rogue is in the shop right now at Walser Coon Rapids I did purchase a car at Walser Coon Rapids in 2018 a 2017 Nissan Sentra I have $190,000 MI and it's never been in the shop so I'm not too crazy about purchasing another car at Walser Burnsville
I purchased a used Jeep Wrangler from them iMarch of 24. I purchased a warranty at the same time. The insttament cluster failed, The warranty doesn't cover it. The wehicle odometer was tampered with to convert it to US miles instead of kilometers. We were never told it was a Canadian Vehicle. Fraud or misrepresentation? A jeep dealer in Alexadria has had the jeep for over a month, and told me about the issue.I can not get a part due to jeep not knowing how it was altered. Now I wonder about the true milage too.
I have called ... Read More DealerRater - Apr 15, 2025
Every one was very professional and nice especiallyI Iam the nice looking red head very patient and caring The car dealership was very clean
The service I got was great and with friendly associate who was outstanding explaining the service I got.
They fixed the problem although it took 3 days. I was very happy that my warranty covered it.
Bought out a lease process was exceptional. Salesman was very professional and great personality. Made my purchase easy.
Best customer service. We have been going to Walser for over 20 years. We stayed at Walser because of Eric.
Clean, friendly people, knowledgeable staff, helps with decision on vehicle you want. Recommend options best for you.
Eric and the service team are amazing as is Travis in sales. We greatly appreciate them and all they do!!!
Kevin went above and beyond to help me, he did a great job at Walser Nissan..
Excellent service and commiucation! I appreciate the loaner car that I am given due to warranty work.
Ian worked tirelessly to find a car that met my needs and budget! Everyone that we encountered from start to finish provided excellent customer service.
Very friendly sales staff, andcservice department. Will recommend to anyone needing a nee car or matenance to do to Walzer Nissen in Burnsville.
When it came to my trade in the value you put on it almost made me go back to the Ford dealer who offered me more to just buy it. It was explained to me that my tax would be lower if I traded it in, which I knew already. I still was considering going back to Ford but Walser made up some of the difference which made it a wash. Thank you.
Good customer service. Friendly and helpful staff who are knowledgeable about processes that need to be handled for purchase of vehicle.
Great customer service! Friendly knowledgeable staff! Clean and comfortable dealer ship! Highly recommended and will always service my Nissan there!
Provided a fantastic experience! The team was friendly, communicated clearly, and shared helpful information throughout the process. Highly recommend!
They were awesome! I definitely will tell people about my experience with them and refer them!
Good job, fast and efficient service. Nice and friendly staff. Will go back for next services.
I left a review before. Worst customer service I've ever experienced. My son wants to get a new vehicle but it will not be from Walker Nissan.
A little over 18k on my Nissan Rogue and tires are no good. Dunlop tires installed at factory were junk! Firestone dealer doubted they had been rotated but told him I had that done at every oil change. Performed by Burnsville Nissan supposedly.
Been a walser customer 25 years, and also referred many people there. Mostly satisified, little disappointed this recent purchase with the dealership itself snakey financing guy and give you nothing for trade in. Sales guy was nice, service center is excellent. They wouldn't even get me a 2nd fob on a one year old vehicle.
This dealership always does a great job. We know we will get a detailed report of any work that needs to done. They do a great job.
Service was horrendous. I would pay extra to take my car somewhere else. 8 days to replace a starter. Tried to charge me with the warranty and insanely over priced. Also your service advisors don’t answer phone calls and don’t send updates.
Best dealership I have ever dealt with. I would recommend them to anyone looking for a new vehicle
Best dealership I have ever dealt with. I would recommend them to anyone looking for a new vehicle
Good people to work with & this is our 2nd car lease with them , they gave us exactly what we wanted in a deal and we love our new kicks !!!
Like the no haggle pricing. We were buying a new vehicle for my daughter and the sales guy made her feel comfortable
They were very patient and courteous. They were amazing. Great service. I would recommend to anyone.
Asked more than once for tire to be checked for leak as it kept going low. Took truck in for scheduled repair and asked again for it to be checked. Got the call that it was all done, paid my balance and headed out. Engine light was on. I did not have time to go back. Next morning, low tire again. Tires are new. I also asked for copies of the owners manuals in English. Truck came from Canada so books are in French. Best I got was the books EMAILED to me. To you know what a pain in ... Read More DealerRater - Mar 13, 2025
Very friendly and prompt. Car done in a timely fashion comfortable waiting room. Coffee and popcorn
I was greeted promptly upon my arrival, friendly service advisor and car was ready at the time estimated.
Prompt and courteous kept me posted on the status of the repairs. Finished in the time I was told
They did a great job finding us the vehicle we wanted and finishing the deal on our time frame.
It was a good experience and staff was very knowledgeable and efficient. I would definitely go back.
Helped with everything I needed and got it done in a timely matter. Very helpful and great service was provided
Lawrence was vey patient and helpful. I love my new Nissan! Could not have been happier with the process and how easy it was once we made a decision
They are very friendly, professional, and work quickly to fix your vehicle’s problems/ issues
Friendly and quick service. Kept me informed. Best Nissan Dealer in the Cities.
It would have been nice if my car had gotten washed after it was serviced!
Eric was knowledgeable, friendly, and made himself available in many ways to make sure we found the right car. Great experience all around.
Work easily scheduled, done on time, had some timely recommended work and fixed an issue I was dealing with
Great experience with Bryan. He was extremely helpful and made the transaction smooth. We would work with him again.
Easy to make appointment, and was informed with status of my car promptly. Friendly staffs and great seervice.
I went to the service area to get my tire fixed as it had a nail embedded in it. The service was excellent and my car was washed , too. Thx!
There was a minor issue with my rear tyre and the mechanics fixed it quickly! Great job!
I live in the Tampa Bay area and bought a car sight unseen from this dealership. The entire process was as smooth as it could have been, and I greatly appreciate the service this team gave me!
Clean, inviting atmosphere. Work was done on time. Appreciated making appointment online. Don’t like constant satisfaction surveys.